Job Summary:
The Senior Manager, Fund Services and Relationship Management is responsible for overseeing fund administration operations and managing key client relationships. This role ensures the delivery of high-quality fund services, drives operational excellence, and fosters long-term client partnerships.
Key Responsibilities:
Fund Services Operations:
- Lead and manage fund accounting, NAV calculations, financial reporting, and compliance processes.
- Ensure timely and accurate delivery of fund services in accordance with regulatory and client requirements.
- Oversee onboarding of new funds and transitions, ensuring smooth integration and setup.
Client Relationship Management:
- Serve as the primary point of contact for strategic clients, ensuring satisfaction and retention.
- Develop and maintain strong relationships with fund managers, custodians, auditors, and other stakeholders.
- Address client inquiries and resolve issues promptly and professionally.
Strategic Leadership:
- Identify opportunities for service enhancement and process improvement.
- Collaborate with internal teams to develop and implement best practices.
- Support business development efforts by participating in client pitches and proposals.
Compliance and Risk Management:
- Ensure adherence to internal controls, policies, and regulatory standards.
- Monitor and mitigate operational risks within fund services.
Requirements:
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field; MBA or professional certification (e.g., CPA, CFA) preferred.
- Minimum 8 -10 years of experience in fund services, fund accounting, or financial services, with at least 3 years in a managerial role.
- Strong understanding of fund structures, regulatory requirements, and financial instruments.
- Excellent communication, leadership, and client management skills.
Skills:
- Proficiency in fund accounting systems and financial reporting tools.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and work under pressure.
- High level of integrity and professionalism.