The Senior Room Attendant is responsible for the immaculate upkeep and cleanliness of guest rooms and guest corridor, presenting a clean and welcoming environment. He/she will always provide sufficient supplies in every guest room and attends to guest requests. He/she will self-inspect rooms for guest arrivals.
Primary Responsibilities
- Ensures guestroom and guest floors corridors are immaculate, clean and comfortable
- Ensures all required guest rooms are ready prior to guest arrivals - cleaning and releasing of clean rooms
- Effectively communicates with Housekeeping Supervisor on issues and challenges during shift work
- Ensures all assigned rooms (check-out or make-up) are completed before the end of shift
- Ensures section corridor carpets are vacuumed daily after room cleaning
- Ensures trolley is clean and properly stocked up for the next shift
- Ensures scheduled deep cleaning task are completed
- Ensures guest privacy are respected
- Observes and anticipates guest’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalized service to our residents.
- Ensures observed preferences of guest are communicated with the Manager for follow up and recording in guest profile.