Job Description:
Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.
Responsibilities & Activities:
Proven experience as a ServiceNow Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
Experience in setting up and managing out of the box applications.
Proven experience of ServiceNow system administration.
Ability to demonstrate experience with determining the best possible solution.
Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.
Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
Experience & Competency:
5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Experience in Observability a plus.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc.
Experience with User Management including groups, users, roles, ACLs, etc.
Excellent problem-solving and communication skills.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
Key Responsibilities
Configure the ServiceNow platform to meet the organization's ITOM requirements.
Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
Discovery, Service Mapping, Event Management:
Discover devices and applications across various network segments to ensure data quality of CMDB.
Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.
Development:
Conduct requirements analysis for development of new features, components and enhancements to existing components.
Conduct or participate in design discussions, design/code walkthrough meetings.
Design, develop, review, test, deploy and support out of the box solutions in the platform.
Ensure compliance to customers security best practices and coding standards.
Ensure compliance to customers reference architecture and requirement/design artefacts.
Ensure compliance to customers development and release methodologies (CM/CI/CD).
Navigate and adapt to various environments providing support for and working closely with customers.
Contribute to production work including deployments and incident and problem management.
Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
Integration:
Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.
Reporting:
Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.
Continuous Improvement:
Stay informed about industry best practices and evolving regulatory requirements.
Propose and implement improvements to ITOM processes and ServiceNow configurations.
Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.