• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft/TIBCO based systems.

• Identify opportunities that can improve efficiency of business processes.

• Coordinate application development for multiple projects.

• Assist in troubleshooting software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.

• Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.

• Provides assistance and advice to business users in the effective use of applications and information technology.

• Write technical procedures and documentation for the applications including operations, user guide, etc.

• Produce technical documentation for new and existing applications.

• Verify database and data integrity.

• Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the Head of Development and CIO.

• Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.

• Assist in the creation of the system design and functional specifications for all new development projects.

• Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.

• Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable to James Hay.