We are seeking a seasoned Application Services Director to lead the strategic direction, delivery excellence, and growth of our application services portfolio within a System Integrator (SI) environment. This leadership role is responsible for overseeing the full lifecycle of application development, deployment, integration, and support across a diverse client base. The ideal candidate brings a unique blend of technical leadership, delivery expertise, client relationship management, and business acumen in a project-driven, multi-client setting.
Key Responsibilities:
1. Strategic Leadership & Innovation
- Define and execute a forward-looking application services strategy aligned with company and client objectives.
- Drive solution innovation through adoption of cutting-edge technologies (AI/ML, cloud-native, low-code platforms).
- Partner with sales and pre-sales teams to shape proposals, respond to RFPs, and lead client presentations.
- Build trusted relationships with senior client stakeholders, acting as a strategic advisor.
2. Program & Delivery Oversight
- Lead the end-to-end delivery of multiple large-scale, complex application programs across industries.
- Establish delivery governance, enforce standards (Agile, Scrum, Waterfall), and ensure successful execution of SLAs.
- Oversee resource planning, budget control, risk management, and project reporting.
- Ensure seamless integration with existing systems, including data migrations, middleware, and APIs.
3. Team Leadership & Talent Development
- Lead a high-performing team of architects, developers, analysts, and support engineers.
- Build a collaborative and accountable team culture rooted in continuous learning and innovation.
- Drive recruitment, onboarding, mentoring, and succession planning strategies.
- Set performance goals, conduct evaluations, and foster leadership growth across the team.
4. Client & Stakeholder Engagement
- Serve as the executive point of contact for strategic clients, ensuring satisfaction and long-term partnership.
- Manage client expectations, resolve escalations, and proactively recommend technology solutions.
- Align internal delivery, sales, and support teams to deliver a seamless client experience.
5. Operational Excellence & Service Optimization
- Define and implement delivery best practices, development standards, and automation frameworks.
- Continuously improve operational efficiency, service quality, and delivery predictability.
- Oversee application lifecycle activities including upgrades, enhancements, and deprecation planning.
- Ensure full compliance with security, data protection, and regulatory requirements.
6. Financial & Commercial Management
- Own the P&L for the Application Services function.
- Develop budgets, forecast resource needs, and contribute to pricing strategies.
- Identify opportunities for revenue growth and margin improvement through efficient delivery and new offerings.
Qualifications:Education:
- Bachelor’s degree in Computer Science, IT, Engineering, or related field; Master’s degree preferred.
Experience:
- 10–15 years in IT application development or software engineering, with at least 5–7 years in a leadership or director role.
- Proven success delivering large-scale application programs in a System Integrator (SI) environment.
- Strong track record of managing multi-client engagements and cross-functional delivery teams.
Technical Proficiency:
- Deep understanding of application architectures (monolith, microservices), integration methods, and DevOps practices.
- Strong hands-on experience with Java, .NET, Python, JavaScript, and enterprise platforms (ERP, CRM).
- Proficient in cloud platforms (Azure, AWS, GCP) and cloud-native development.
- Familiarity with CI/CD pipelines, API management, and application security standards.
Leadership & Soft Skills:
- Visionary leadership with strong people management and coaching capabilities.
- Excellent communication and stakeholder management skills across business and technical domains.
- High emotional intelligence, adaptability, and conflict resolution skills.
- Strong commercial awareness and strategic thinking capabilities.
Preferred Qualifications:
- Certifications such as PMP, ITIL, Scrum Master, or Cloud Architect (AWS/Azure).
- Experience in industry verticals such as Finance, Healthcare, or Manufacturing.
- Exposure to AI/ML technologies and their integration into enterprise applications.
Job Type: Full-time
Pay: Up to $12,000.00 per month