- Accurately document customer interactions and feedback in CRM systems.
- Identify, prioritize, and escalate urgent issues to appropriate internal channels.
- Ensure compliance with ISO standards and internal procedures.
- Recommend process improvements to enhance customer experience and operational efficiency.
- Monitor and maintain departmental service levels, ensuring response times and case resolutions meet or exceed KPIs.
- Serve as the primary point contact for customer inquiries and feedback via phone, email, and chat.
- Deliver accurate, timely, and effective resolutions to customer issues and requests.
- Process customer orders, returns, and exchanges, and ensuring all transaction accuracy and completeness.
- Collaborate with clients, customers and internal teams (e.g. warehouse, delivery) to resolve complex customer issues and provide timely updates to stakeholders. Perform general administrative tasks such as data entry, document filling, and document retrieval.
Job Requirements:
- Diploma with 1-2 year of relevant customer service experience.
- 5 day work week. Attractive Benefits.
Interested applicants, please email your resume to jobs@e-ployment.com.sg
E-Ployment Consultancy
EA License No: 09C0884
EAP Name/ Registered No: Ivan/ R1108310