In this role, you will be responsible for driving and supporting Aleph teams to plan and execute the Build, Release and Test of all future features.
Key Responsibilities
- Leading a team to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line
- Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
- Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
- Responsible for financial management and reporting and optimizing processes
- Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the Digital Experience SDL and DFF Product Board
- Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization.
- Holding the teams to the highest standards, project discipline and accountability
- Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.
Prerequisites
- 8+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs.
- Significant experience in a customer service role and business management role.
- Work experience in a professional services industry, preferred.
- Experience managing external vendors, commercial negotiations.
- Excellent relationship building and interpersonal skills, including cross-cultural competence.
- Mandatory to have experience in SDLC -Development
Job Type: Permanent
Pay: $5,626.03 - $10,546.58 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Experience:
- Technical delivery manager: 3 years (Required)
- SDLC: 2 years (Required)
- Software development: 2 years (Required)
Work Location: In person