[Internal Opportunity] Pre-Post-Sales Support - Technician
Are you looking to grow or to develop new skills within Hager Group? An opportunity has just come up within the [...] department. What if this was your chance to explore a new field, grow your skills, and thrive in a new role? Dare to apply and join your new team.
Key Responsibilities
Training & Pre/Post Sales
- Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
- Responsible to develops & administers training programs for employees & customers.
- Responsible to creates training content that related to customer needs and requirements.
- Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Quotation/BOM/BQ Preparation/AUTOCAD/Shop Drawing
- Responsible in preparation of quotation based on the single line drawing by customers/sales
- Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
- Responsible in preparation of shop drawing based on single line diagram by customers for confirmed project
Approvals and Certifications
- Responsible as Hager representative in for local authority - Enterprise Singapore, HDB, EMA, SGBC
- Responsible to ensure all approval require under is applied/renewed before the expiry date under EMA (CoC), CPS Scheme, HDB approval, SAFETY mark
- Responsible to Ensure all test report valid and reach out to PM for any expiry Test Report that need new testing
- Responsible in Liaising with different parties for test report renewal, arrangement including joint-visit for factory audit (if applicable) until approval issuance
- Responsible to Ensure that safety mark label is sufficient and monitor the label usage with ADC
- Responsible as Hager representative in the development of SS Standards
RMA (Return Material Authorization) & Quality Assurance
- Responsible to check faulty item, update QIM (SAP) to meet lead time 5 working days, monitor warranty email, and faulty product pick-up & return to warehouse
- Responsible to provide faulty analysis as per request basis
- Responsible to create and update the monthly report for faulty return
- Responsible to update, report and attend the Monthly Quality Meeting
Product Management
- Support the Regional Manager, to manage regional product offer SG & Export including offer maintenance, Offer Gap Analysis, Product Lifecycle, offer roadmaps and KPI, propose corrective actions necessary
- Support the Regional Manager on SRMX/DDP from JARMS until M1~M7
- Support the Regional Manager on NPI – New Product Intro, Product Launch & Sell-gate, Forecast (PV)
- Support the Regional Manager on MCF – for current, and new product
Qualifications, Skills & Experience
- Engineering degree or similar/equivalent preferably in electrical engineering with experience in technical support, quality, certification and product management
- Proven experience and track record, preferably within this electrical industry.
- Excellent written and oral presentation skills.
- Ability to present and communicate complex technical solutions clearly at all business levels.
- Ability to work in diverse cultural and multi lingual environments.
- Proactive mindset and able to work efficiently within virtual and distributed teams.
- Willingness to travel as and when required.
Fresh Graduates are encourage to apply.
What we offer?
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility
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What are the recruitment stages?
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!