Business Unit
Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.What the Role Entails
Position Overview
Our Product Solution Architects work with both our Solution Architects/Engineers and Sales team to analyse the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.
Responsibilities:
- Articulating product features and differentiators to internal and external audiences, generating interests and answering product related questions
- Identifying customer needs and presenting product specific solutions in various business opportunities
- Drafting and presenting proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
- Tracking, monitoring, and contributing to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
- Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
- Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups.
Who We Look For
- Bachelor's degree in Computer Science / Engineering, Management Information Systems, or a related field.
- At least 5 years of relevant experience delivering cloud related projects, especially in Internet industry and Public Cloud environments.
- Excellent communication skills and the ability to build trusting relationships with various stakeholders, including customers and partners. Fluency in both English and Chinese Mandarin is required to manage a diverse clientele.
- Knowledge and exposure to CDN, VOD, or cloud security processes and concepts, including security event management, compliance, and site performance.
- A solid understanding of how the internet works, with reasonably deep knowledge of network protocols (IP, DNS, routing, HTTP, TCP) and web architecture.
- A positive attitude and enthusiasm for learning and acquiring new knowledge.
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Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.