Team Introduction: PTE-User Service and Experience team responsible for formulating service strategy for TCN, creator and users, including service SOP, scale operation manual, training materials, penalty experience improvement, etc., to ensure that the agent team can execute and achieve the target. And also the operation of customer service tools, human resource allocation and cost optimization, to create more value through less cost.

* Conduct comprehensive analysis on the tripartite relationship among international live streaming platforms, broadcasters, and guilds.
* Develop and implement policies for broadcasters to join or leave guilds, including drafting relevant agreements.
* Enhance satisfaction with platform regulations, ensuring a positive and sustainable ecosystem for broadcasters.
* Identify and address business challenges from a holistic perspective involving platforms, broadcasters, and guilds.
* Design effective governance rules for the tripartite relationship, facilitating the success of business projects.
* Develop and monitor key performance indicators, such as broadcaster attrition rates and reasons for leaving.
* Measure and evaluate guild service capabilities towards broadcasters, using collected performance data.
* Assess the impact of governance rules on the ecosystem and motivate guilds to improve service quality.