Responsibilities
About the Team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Support Centre (SSC) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Model Quality Assurance Program Manager to perform model quality analysis, to improve the automation modeling capability. Responsibilities: - Own automation QA for Global AAD (Aftersales, Arbitration, Dispute scenarios) by analyzing automation model data performance, and establishing automation strategy with innovative thoughts. - Set the annotation process and target for vendors to ensure productivity and quality. - Provide coaching and training to help vendors to continuously meet the target setting. - Collaborate with the algorithm team and product team to improve automation modeling and feature capability. - Investigate fatal errors, hallucinations, and SOP misalignments in complex high-risk flows, ensuring strategies deployed are aligned with policy, operation, and algorithm stakeholders on improvement loops. - Contribute to the evaluation framework development to produce quality QA results representative of current business line's performance.
Qualifications
Minimum Qualifications - Bachelor's degree or above. - 1+ years of experience in Large Language Models (LLMs), Quality Assurance, or roles related to user experience evaluation and optimization. - Expertise in project design, data analysis, communication skills, driving for results and managing changes. - Strengths in problem shooting, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multi-task. Preferred Qualifications - Additional certifications or advanced degrees related to automation or relevant fields. - Highly organized and detail-oriented with a proactive work-style. - Flexibility in cross-time zone and regional cooperation. - Experience in eCommerce marketplaces is a plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.