Roles & Responsibilities
Koh Bus Transport Service is expanding our cross-border Singapore–Malaysia bus service. We are seeking an experienced professional with proven industry knowledge and strong networks in the cross-border passenger transport sector to help us build, launch, and grow this line of service .
The ideal candidate will not only oversee daily operations but also play a key role in developing new routes, securing partnerships, and driving business growth in this segment. This role remains multi-faceted, involving customer service, transport coordination, route planning, and operational deployment — but now with a strong focus on business development in the cross-border market .
Key Responsibilities:
- Leverage existing industry contacts and networks to secure partnerships, contracts, and new customer segments for our Singapore–Malaysia routes.
- Identify, plan, and develop new cross-border routes in compliance with relevant regulations.
- Receive route orders and plan onboarding procedures for passengers.
- Coordinate with customers, partners, and other stakeholders on their queries and onboarding process.
- Match suitable drivers to routes, ensuring safety, efficiency, and compliance with cross-border requirements.
- Assist in training and ensuring service quality is upheld.
- Handle feedback, queries, and complaints constructively.
- Monitor market trends, competitor activities, and customer needs to inform service improvements.
- Other duties as required to fulfil the position’s objectives.
Requirements & Attributes:
- Proven experience in cross-border passenger transport operations (Singapore–Malaysia).
- Strong network of industry contacts (e.g. coach operators, travel agencies, ticketing platforms, regulatory authorities).
- Strong spoken and written communication skills; patient and confident in dealing with people from all walks of life.
- Meticulous, able to multi-task, and focused on coordinating tasks to meet customer expectations.
- Strong team player with leadership abilities.
- Proficient in IT systems, able to train drivers in using technology for operational efficiency.
- Good knowledge of road directions and customs/immigration processes.
- Able to create visuals and proposals for internal and external presentations.
- Adaptable, comfortable working under pressure, and results-oriented.
- Cheerful, motivated, and willing to take initiative.