Workplace Associate Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Community management

• Deliver an awesome workplace experience by providing outstanding hospitality and customer service to our employee communities (physical and virtual). 
• Own the workplace operations communication strategy and the channels used to share local information, building updates and upcoming events with our employee communities.
• Produce playbooks and guidelines for our employee communities to support with new ways of working and change management.
• Working closely with the Events team to support organising our annual company event Mission Days.

Facilities Management

• Accountable for the delivery of robust facilities management processes and ensuring Wise’s properties are well maintained with minimum or zero down time.
• Develop and schedule a proactive building infrastructure and equipment maintenance program, anticipating long and short term improvements  to ensure we have fully operational and compliant spaces. 
• Ensure workplace helpdesk requests submitted by employees are resolved in a timely manner and service levels are met.
• Coordinate the periodic review and revision of documents, lease information, asset registers and floor plans to ensure they are up to date.
• Manage budgets for the office, including the reporting of forecasted expenditure, expense/invoice approvals, budget variance, accruals and reconciliations as necessary.
• Oversee workplace vendors and landlords, including negotiating commercial terms (vendors only), performance reviews, contract and relationship management.
• Explore opportunities for cost optimisation and global vendor rationalisation to get us closer to achieving Mission Zero.
• Identify key risks; create and oversee the execution of action plans to correct issues and mitigate risks. 
• Develop standard operating procedures aimed at achieving operational excellence.
• Establish, monitor, analyse and report internal metrics, OKRs and KPIs, with a view of evaluating trends, apply corrective actions and establish alignment with strategic or tactical Workplace initiatives.

Health and safety

• Work closely with the Workplace H&S Specialist in APAC to support the execution of programs relating to all Environmental Health & Safety (EHS) initiatives to ensure compliance with local laws and codes, including but not limited to:
• Display screen equipment assessments (DSE)
• Risk assessments
• Water testing
• Fire safety and first aid
• Appliance testing
• Accident reporting and security alerts
• Contractor risk assessments and method statements (RAMS)
• Updating and reviewing policies and procedures

Team Management

• Ability to plan and set up office spaces with a focus on scalability, ensuring the environment supports future team growth, evolving organizational structures, and aligns with long-term business objectives.
• Ensure the Workplace Operations Team remains optimally sized and skilled to support Wise.
• Hire and onboard members of the Workplace Operation Team, ensuring they have the tools and training necessary to succeed in their roles. 
• Act as a role model and promote industry best practices to your team around workplace experience, hospitality, operations and events.

Other

• Partner with internal teams such as IT, AV, Physical Security, People Partners and People Operations to drive collaboration, problem solving and communications.
• Collaborate cross-functionally with Workplace Projects and Safety sub-teams to provide support and input on projects and initiatives. 
• Promote workplace sustainability, provide energy consumption reporting and help us to achieve our goal of net zero carbon by 2030.
• Input into half-yearly planning and OKRs for the Global Workplace Team.
• Network with other workplace professionals to identify new industry best practices and assess their suitability for Wise and our culture

Qualifications

Must haves

• Significant experience in leading workplace services or operations ideally within fast-growing tech organisations.
• Fluent in English & local language, both verbal and written.
• Capable of leading, coaching and being a great role model to a global team.
• Experience supporting teams, employees and operations 
• Demonstrable financial and data literacy experience including budget management
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Great organization, multitasking and problem-solving skills.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.