Job Summary:
We are looking for an outgoing and service-oriented individual to join our air-conditioning team as a Service & Customer Relations Executive . The ideal candidate enjoys customer interaction, is confident in communication, and can coordinate service schedules while handling documentation like invoices and warranty claims.
Key Responsibilities:
- Liaise directly with customers for scheduling of aircon servicing and installation appointments
- Handle customer enquiries and provide clear, confident explanations on service details, warranty coverage, and billing
- Coordinate daily job schedules with the operations and technician teams
- Issue invoices, payment receipts, and follow up on outstanding balances
- Assist in processing warranty claims, ensuring timely and professional resolutions
- Maintain accurate service records in CRM/FSM systems
- Manage feedback or complaints with a calm, proactive attitude
- Support admin tasks such as preparing service reports, quotations, and warranty documents
Requirements:
- Positive, extroverted personality with strong people skills
- Good spoken English (additional languages a bonus)
- Confident and professional when dealing with customers
- Able to multitask and coordinate between teams
- Experience in HVAC/aircon industry is a plus
- Familiarity with invoicing software, CRM or FSM systems preferred
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