Introduction The company manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.
Working Hours "3 shifts for weekday and 2 shifts for weekend
Travel/transport claim as actual"
Key Responsibility "• Primary responsible to handle all Incident tickets that are raised, through to closure
* Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
* To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
* Documenting the solutions and workarounds for future reference
* Collaborate with various team, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions
* Assist in Operational tasks such as day-to-day support
* Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
* Report status and progress to technical lead/manager on a regular basis
* Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
* Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimisation of support
* Participate in enhancement of the applications (including documentation and testing)
* Present and provide regular updates on the work matters to team and users / customers
* Prepare / update the relevant documentations related to the project / change appropriately
* Support application testing investigations in testing environments
* Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environment
* Assist in deploying applications to testing and production environments
* Perform standby duty (24x7) on rotational basis"
Requirements "• Bachelor Degree Computer Science / Engineering or its equivalent
* Good understanding of Software Development Life Cycle (SDLC)
* Good analytical and problem solving skills
* Good oral and written communication skills
* Ability to work under pressure and to handle tight SLAs
* Self-motivated, self-starter and fast-learner with ability to work independently and within a team
* Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
* Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
* Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
* Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus"
Duration 12 months (starting from Sep 2025)
Job Type: Contract
Contract length: 12 months
Pay: $2,838.99 - $5,000.00 per month
Experience:
- IT support: 2 years (Preferred)
- Java: 2 years (Preferred)
- Oracle: 1 year (Preferred)
Location:
- Singapore (Preferred)