Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Title: Area Manager, Singapore Stores
Primary Purpose:
The Area Manager, Singapore Stores overall responsibility is to ensure the efficient and profitable operation of all retail stores in Singapore by driving sales and profitability, enhancing customer experience, streamlining operations, managing team, and aligning store activities with the company's strategic goals.
This role is accountable to ensure the standards and values of the Coach brand are implemented with the highest level of quality and excellence. Playing a significant leadership role through inspiring presence and ability to motivate teams at all levels.
Responsibilities:
Strategic Focus & Brand Integrity
- Demonstrate a strong understanding of business acumen and analytical skills; strategically forecast, plan and budget to the needs of the business.
- Comply with all local lease and statutory obligations as well as with local codes and uphold the highest standards on all retail store audits.
- Identify methods for lowering expenses and increasing overall store profitability, including developing and implementing strategies to achieve store shrinkage targets, enhancing overall inventory management and reducing losses.
- Communicate the Coach brand vision, strategy and clear directions to the team and ensure the message is cascaded down to retail employees accordingly.
- In partnership with the Buying team, provide input & data on the customer and competitor trends, assortment & planning strategy to maximize profitability in line with the brand’s direction.
- Make decisions supported by cross functional partners, that are aligned with Company priorities and values (short & long term), welcome collaboration and always act in the best interest of the Company, its employees and its customers.
- Serve as the market expert, ensuring that the Brand is consistently represented to Coach standards across divisions to ensure we remain best in class in the retail industry.
- Develop systematic reporting for macro trends real estate development, trading conditions, competitive activity, travel patterns).
Customer Focus
- Develop and execute strategies to grow the business (e.g. sales, clienteling, customer engagement, talent acquisition, retention, etc.).
- Create and reinforce to the team a proactive selling culture that focuses on building long-term relationships through clienteling and customer shopping experience.
- Foster an environment where service and selling are top priorities through training, coaching, role-modeling and personal customer involvement.
- In partnership with the Marketing teams, provide insights into the customer’s mindset, competitor activities and define district level needs and provide input on how to make global strategy locally relevant and provide input on Coach’s brand position in market.
Leadership Effectiveness
- Partner with HRBP, Talent Acquisition and Finance team to ensure efficient and strategic manpower planning and payroll percent is achieved against budgeted AOP.
- Empower and delegate duties and responsibilities to foster a sense of ownership among District Managers and Store in Charge (SICs) and increase efficiency of store operations.
- Ensure consistent management, operational practices and customer service in all stores in area.
- Collaborate with RT&D to implement Coach training programs (e.g. COACH College, Sales Training, Product Knowledge, etc.) and leadership workshops for the Management Team to develop their managerial skills.
- Working with HRBP to develop and create retention and succession planning strategies for the retail team (including reviewing incentives/commission schemes, allowances and compensation).
Requirements:
- Bachelor’s Degree and minimum of 10 years prior experience in an upscale retail environment, including 4 years as a multi-store manager; or previous management experience as a multi-store manager preferred
- Previous management/exposure in Outlet business is preferred
- Ability to work with and motivate multiple levels within the Coach organization
- Must demonstrate the ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions
- Pro-active problem solver – ability to assess an issue and develop action steps for resolution
- Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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