Assistant Customer Service Manager (Aftersales Department)
About the Role
We are looking for an Assistant Customer Service Manager to join our client’s Aftersales team with a leading luxury automotive brand. This position serves as a vital link between customers and the business, ensuring service excellence, resolving concerns effectively, and driving continuous improvement in the overall customer experience.
Key Responsibilities:
- Oversee daily customer service operations and provide guidance to the team.
- Conduct and review customer satisfaction surveys, analyzing feedback and driving improvement initiatives.
- Manage customer complaints proactively, ensuring resolution with high satisfaction while balancing compliance and cost considerations.
- Collaborate with the Aftersales department to define service goals (e.g., response times, delivery timelines, participation rates).
- Identify root causes of customer satisfaction issues and recommend long-term solutions.
- Engage customers directly, including face-to-face meetings, to resolve escalated concerns.
- Coordinate with multiple departments to ensure consistent and seamless customer experience.
- Support the Service Manager in implementing service excellence programs.
Requirements:
- Experience in customer service; automotive industry background preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Proficient in data analysis and reporting tools.
What’s Offered:
- Salary: Up to $6,000 (commensurate with experience) + performance/variable bonus
- Working hours: Mon–Fri (8:30am – 6:00pm), alternate Sat (8:30am – 12:30pm).
- 18 days annual leave (up to 24 days with tenure).
Apply Now
Thank you for your interest! If your profile is shortlisted, we’ll be in touch to arrange the next steps. Should this role not be the right fit, we truly appreciate your application and will keep your details in our talent pool for future opportunities.
WeCruit Pte Ltd | EA License No. 20C0270
EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889
