Job ID: 19455
Location:
Land - 31 Corporation Road, SG
Description:
Job Descriptions
- To ensure overall customer satisfaction with Company’s Aftersales service
- Liaising with customer to arrange the bus to be service and repai
- Liaising with vendor and contractor on repair jobs or service
- Perform diagnosis on vehicle for fault finding report
- Open Job card in Maximo system and demand parts
- take care of a team and assign them to carry out repair/service job
- Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
- Update to customer the progress timely
- follow up with customer to sign on service report to acknowledge the repair jobs, DO and PO, etc
- Provide breakdown support to customer
- Carry out recall /warranty job as documented by MAN and others
- Other functions as required by superior
Skills
- Computer literacy
- Basic oral and written communication in English
- Customer service orientated
- Professional and able to adapt to situational changes
- Judgement of urgency
- follow up skill
- others
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