About Us
The Real Madrid Foundation Football & Basketball School in Singapore is dedicated to providing top-tier training and education to young athletes, emphasizing both sports excellence and personal development. As an Assistant Manager, you will play a pivotal role in supporting the school‘s operations, ensuring a seamless experience for students, parents, and staff.
Key Responsibilities:
1. Operational Support:
- Assist in the daily management of football and basketball training sessions, ensuring they run smoothly across various venues.
- Oversee the operations and logistics of training sessions, camps, and special events.
2. Administrative Duties:
- Manage student registrations, ensuring accurate records are maintained.
- Handle inquiries from parents and prospective students, providing timely and accurate information.
- Assist in maintaining inventory of training equipment and coordinate procurement as needed.
3. Customer Relations:
- Provide excellent customer experience through key communication with parents, students, and visitors in person, over the phone, and through email.
- Respond promptly to inquiries by providing accurate information about program offerings, schedules, fees, and registration procedures.
- Handle communication with the community in a professional, timely and empathetic manner by responding promptly to inquiries, providing accurate information, and striving to resolve issues to the satisfaction of all parties involved.
- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.
- Lead initiatives to handle feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.
- Maintain accurate and updated records of student information, attendance, and payment records.
- Create simple but effective communication to improve service excellence.
4. Event Coordination:
- Assist in planning and executing training camps, tournaments, and other special events.
- Coordinate with external vendors and partners to ensure successful event execution.
5. Marketing and Outreach:
- Support marketing initiatives to promote the school’s programs and events.
- Contribute to content creation to enhance the school’s online presence.
Requirements:
- Diploma or Bachelor‘s degree in Sports Management, Business Administration, or a related field.
- Previous experience in education and/or sports administration or management would be an advantage
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and Google Applications
- Passion for sports and commitment to youth development.
- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.
- Forward thinking and problem-solving mindset with ability to handle challenging situations with professionalism and diplomacy.
- Flexibility to work during weekends, and holidays as per the school's operational schedule.
- Self-motivated, ability to work collaboratively in a cross-functional team
Join us in our mission to develop young athletes both on and off the field, instilling the values and philosophy of the Real Madrid Foundation.
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