1. Support Management
- Assist the manager in day-to-day operations.
- Help implement company policies and strategies.
- Step in during the manager's absence.
2. Team Supervision
- Supervise and motivate staff.
- Assist with staff scheduling, delegation, and performance monitoring.
- Provide training and guidance to team members.
3. Customer Service
- Handle customer inquiries and complaints.
- Ensure high levels of customer satisfaction.
- Resolve issues that frontline employees escalate.
4. Administrative Duties
- Prepare reports, presentations, and performance data.
- Maintain records, inventory, or documentation as required.
- Assist with audits or compliance tasks.
5. Operational Efficiency
- Monitor workflow and identify areas for improvement.
- Suggest ways to reduce costs or improve service/product quality.
- Help manage budgets and expenditures, if applicable.
6. Communication Liaison
- Act as a bridge between staff and senior management.
- Communicate changes, updates, and expectations clearly to staff.
- Collect and share feedback from the team with upper management.
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