At DreamUs Group, our mission is to create profound happiness for children and families. We believe in the magical power of play to spark creativity, build confidence, and bring people together.
Our pride lies in offering high-quality, themed indoor activity centers that foster lasting memories among loved ones. Each of our indoor playgrounds is uniquely designed to delight both the young and the young at heart.
As a leading provider of experience-based play facilities in Singapore, we deliver exceptional interactive play experiences through:
- SuperPark at Suntec City Mall
- Pororo Park Singapore at Marina Square
- Tayo Station at Downtown East
Job Responsibilities
- Lead the team to be proactive in maintaining DreamUs Parks guest service standards.
- Maintaining and upkeep the safety as the priority focus while ensure the team engage our guests in a variety of activities, programs and/or learning journeys.
- Be able to come up with flexible solutions in resolving guest situations via face-to-face, mobile, or other digital communication channels.
- Nurture the team to prepare and execute various roles in the park.
- Support Sales & Marketing team to promote our park's portfolio by actively participating in planning meetings, new product and/or program launches and seek to value add to the overall delivery and customer experience enhancement.
- Ensure the team adheres to the safety checks on all equipment and facilities per the SOP.
- Work with the team lead in charge to optimize resources on deployment, lead and ensure all onboarding, trainings materials are adhered to on our guidelines.
- Prepare monthly reports and attend regular meetings where the business and operations of the park is on the agenda.
- Manage financial transactions and prepare budgets
- Sourcing, managing and maintaining the resources needed to deliver the programmes, to a budget
- Recruitment and training, including developing a training programme to recruit and retain and onboard new staff quickly.
- All other ad-hoc duties assigned.
Job Requirements
- Diploma or Degree in Hospitality, Business Management, Events, or a related field.
- At least 2–3 years of relevant experience in operations, guest services, or team leadership, preferably in the attractions or entertainment industry.
- Strong leadership and team management skills with the ability to mentor, guide, and develop frontline staff.
- Proven ability to handle guest situations with professionalism, flexibility, and problem-solving capabilities.
- Excellent communication skills, both verbal and written, with experience handling communication across face-to-face and digital channels.
- Strong commitment to safety standards and experience in implementing and monitoring safety protocols.
- Experience working closely with Sales & Marketing teams to align guest experience with promotions and programs.
- Organised and detail-oriented with experience in preparing operational reports, budgets, and handling financial transactions.
- Resourceful in managing inventory, equipment, and other operational needs within budget constraints.
- Familiar with recruitment and onboarding processes, with experience in training and developing staff using structured SOPs.
- Proficient in Microsoft Office and operational reporting tools.
- Willingness to work weekends, public holidays, and adapt to a dynamic, guest-facing environment.
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