Assistant Restaurant Manager (Lobby Lounge)

POSITION SUMMARY

The Lobby Lounge Assistant Manager supports the Restaurant Manager in overseeing the daily operations of the lobby lounge area, ensuring excellent guest service, smooth service flow, and adherence to brand standards. The Assistant Manager is responsible for supervising staff, managing customer relations, maintaining quality and safety standards, and assisting in financial and administrative tasks to achieve business goals.

JOB DUTIES & RESPONSIBILITIES

• To oversee the operation and assist in administration work of the above-mentioned areas and to ensure quality of food & beverage services meets standards at all times.
• To be able to possess a good knowledge of the menu, equipment and his own department.
• To assist in enforcing & adhering to all rules, regulations and procedures of the food & beverage department and the Hotel.
• To learn to analyse monthly sales, profit & loss statements and forecasts. To be responsible for control of departments’ controllable in relation to sales revenue.
• To assist in conducting interviews & recruiting campaign, give recommendation for development of staffs and conduct appraisal (including hiring & termination).
• To be aware of all Marriott Guest Incentive Programme and the correct accounting procedure pertaining to them.
• To learn to be responsible for asset management, enforce and uphold high standard in discipline.
• To be responsible & ensure compliance of all accounting & billing procedures in the outlet & handling off cash & guest check handling are accordance to L.S.O.P.
• To ensure efficient management and supervisory scheduling.
• To accurately forecast staffing accordance to business demand.
• To supervise the time sheets & schedules, to complete the wage progress report (Kronos) on a daily & critique discrepancies.
• To develop staff & supervisor training plans on a quarterly basis in conjunction with personnel. To follow up & be alerted to our aggressive hospitality program.
• To train, supervise, coach & counsel all associates.
• To represent the outlets for all day to day operational needs.
• To enforce operating standard/use records. To change, update & improve on a regular basis.
• To develop & follow up on the plans & actions of all areas on a quarterly basis.
• To be responsible for maintaining safety & promote accident prevention. To also be aware of the effects of accident cost on profits.
• To be responsible of maintaining sanitation & housekeeping; to ensure cleaning routines are adhere & standards are at it’s best.
• To be responsible for the execution of all associate reviews & appraisals in a professional & timely manner.
• Maintain all L.S.O.P & S.O.P.
• To conduct a proactive preventive maintenance inspection on a monthly basis.
• Promote inter-departmental relations through candid communications channels.
• To practice “OPEN DOOR” policy to all associates.
• To be aware of competitors in the market & complete a competition analysis on a quarterly basis.
• To respond to guests enquiries or concerns within 24 hours in what is deemed the most appropriate medium e.g. telephone calls, letters etc.
• Attend & chair all the management & associates’ meeting.
• Undertake duty management shift when required.
• To use Total Quality Management as a way of improving standard & services for our guest & internal customers.
• TO LEAD BY EXAMPLE & to have a “hands on” approach to motivate to excel.
• Comply with any reasonable request given by an Executive Committee Member.
• Enforce Marriott’s Principal of Hospitality at all time.
• Don’t expect, inspect.
• Be an aggressive Team player & have always “CAN DO ATTITUDE”.
• Cash/Bank Handling :
  - Process all payment methods in accordance with Accounting procedures and policies.
  - Follow property control audit standards and cash handling procedures (e.g., blind drops).
  - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  - Transport bank to/from assigned workstation, following security procedures.
  - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
  - To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• At least a Diploma in Food & Beverage Services / Food & Beverage Management.
• At least 1-2 years of relevant experience in the hotel's lobby lounge/ other hotel F&B-related outlets/ other F&B Restaurant industry as an Assistant Manager or Executive in handling a supervisory role.
• Basic computer knowledge (i.e. Microsoft Outlook, Microsoft Excel, Microsoft Powerpoint, Micros system, Opera system, etc).
• Great knowledge in handling budgeting and cost control.
• Possesses great leadership skills, positive attitude.
• A great team player.
• Ability to deliver exceptional service while maintaining composure in a fast-paced hotel setting.