Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.
About the SRE Team:
The SRE team at Viki is responsible for building infrastructure for the large distributed components that run Viki. We develop and maintain services that power Viki's API and business intelligence, as well as make architecture changes to scale them. We handle everything from Performance engineering, Cost Optimization, Security, Reliability engineering to Configuration and deployment of pipelines. We run our systems on GCP with GKE and our media pipeline on AWS. We also use Spinnaker, Cloudbuild, Datadog, PostgreSQL, Redis to name a few tools.
Responsibilities:
- Keep using every opportunity to automate infrastructure tasks with Infrastructure as Code mindset.
- Work closely with developers to help build systems that abstract out infrastructure for the organization
- Instill a sense of current SRE principles into various development teams
- Focus on non-functional aspects such as security, performance and reliability
- Ensure we are instilling security and budget management processes into the development cycle
- Continuously improve our system, scale it to the next level, and create guidelines for developers to follow.
- Be a part of the on call roster to ensure reliability and availability of the platform.
- Handle developer requests such as system access, infrastructure provisioning, configuration changes and middleware upgrades.
- Develop software/tools that facilitate cloud infrastructure provisioning, boost developer productivity and reduce toil in SRE tasks.
- Creating reports and regular tracking of costs, reliability, performance and other aspect around running software 24x7, monitoring key systems, evaluating tools processes and vendors.
- Regularly assess security alerts, perform vulnerability assessments, assist in carrying out security audits, and implement fixes to reduce security flaws.
Requirements:
- Bachelor's Degree in Computer Science/Engineering or equivalent.
- Fresh graduates are welcome to apply.
- Experience in software development would be an added advantage.
- Passion to build scalable systems and deliver top tier services with impact worldwide.
- We don't require experience in any particular language or tool, but you should have the ability to chew through difficult technical problems and gain insights from them.
- Understanding of practical operating system concepts around Linux/ Unix and good grasp of basic networking concepts.
- Familiarity with Docker / Kubernetes or any equivalent systems.
- Familiarity with either AWS or GCP or Azure.
- Familiarity with IaC, CI/CD and Observability concepts & tools.
- Knowing how to code beyond bash scripts and IaC.
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
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