Associate - Health & Benefits, Client Management

The Role

• Responsible for the design and implementation of effective employee benefits programmes and the subsequent day-to-day management of all client service activities.
• Responsible for profitability of clients within your portfolio.  Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for client retention.
• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

• Account Management
  • Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated group.
  • Maximizing account profitability for each client by:
    • achieving optimum remuneration consistent with competitive premium level as compared with services provided.
    • managing credit control
    • monitoring workload
  • Developing the "total service programme" for each client by promoting the full range of WTW solutions & offerings where a need exists.
  • Enhancing/building client relationships and getting to know clients including decision makers.
  • Collaborate with internal teams including shared services team (Global Delivery Centre in Manila) on necessary client deliverables. 
  • Preparation of communication materials and conducting employee communication sessions to share / explain coverage & claims processes / procedures to employees, when required. 
  • Facility Clients (Direct Servicing Model): Handles & responds to clients’ escalation matters 
     
• Account Administration
  • Ensuring that the following are current for each client:
    • Client Data File(s)
    • Client Service Status Record (BOR)
    • Minutes of Clients Meetings
    • Communications in accordance with Group Standards
       
• Governance, Compliance & Control
  • Act with integrity in carrying out duties & responsibilities 
  • Act with due care & diligence 
  • Ensure observation of proper standards of market conduct
  • Ensure data quality & accuracy for client deliverables
     
• General
  • Enhancing Company’s profile amongst clients
  • Ensuring compliance with the requirements of Company’s Quality Standards
  • Ensuring no Errors & Omissions claim arises out of clients.
  • Building carrier relationship
  • Monitor/control workflow priorities in the team to ensure goals/target are achieved
     
• Assist/undertake any other duties as may be required.

The Requirements

• Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service 
• Good oral and written communication skills 
• Have knowledge of the Singapore vendor marketplace 
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation 
• Proficiency in Microsoft Office (especially Excel and Word); 
• Proficiency in English language 
• Competencies:
  • Client Focus 
  • Influence and Selling 
  • Results Focus 
  • Collaboration 
  • Thought Leadership and Innovation

Equal Opportunity Employer