As part of the Aftersales team, the Customer Service Supervisor is responsible for ensuring smooth customer service operations, handling customer feedback and complaints, and implementing service improvement initiatives aligned with company objectives.
Key Responsibilities:
- Oversee customer service activities, providing coaching, feedback, and support to the team.
- Track and improve customer satisfaction metrics, including survey results, response times, and participation rates.
- Conduct Customer Experience Surveys (CEM) and analyze results for service improvements.
- Resolve customer complaints efficiently, ensuring long-term solutions and compliance with policies.
- Assist the Service Manager in developing and implementing service improvement programs.
- Act as the primary contact for customers with cross-departmental concerns.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No. 20C0270
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