- Offer a warm, friendly welcome as guests enter.
- Assist with any special requests or accommodations.
- Take and confirm reservations via phone, online platforms, or walk-ins.
- Manage the waitlist efficiently, updating guests on wait times.
- Inform guests about specials, promotions, or restaurant policies.
- Relay guest preferences or dietary needs to servers.
- Work closely with servers and kitchen staff to manage table flow.
- Provide menus, explain seating arrangements
- Handle guest concerns or complaints and escalate issues when necessary.
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