At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring. #WeAreHeartists
Job Description
We are seeking a professional and customer-focused Bellman to join our team in Singapore, Singapore. As a Bellman, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from arrival to departure.
- Greet and welcome guests upon arrival, assisting them with luggage and escorting them to their rooms
- Provide information about hotel amenities, local attractions, and transportation options
- Assist guests with special requests and ensure their needs are met promptly and efficiently
- Coordinate with front desk, housekeeping, and concierge teams to address guest inquiries and concerns
- Manage luggage storage and retrieval for arriving and departing guests
- Maintain cleanliness and organization in the lobby and entrance areas
- Handle guest transportation requests and arrange for taxis or other services as needed
- Ensure the security of guest belongings and maintain accurate records of stored items
- Promote hotel services and facilities to enhance guest experience and drive additional revenue
- Respond to emergency situations and assist with evacuation procedures when necessary
Qualifications
- Previous experience as a Bellman in a hotel or similar hospitality setting preferred
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Strong customer service orientation with the ability to anticipate guest needs
- Physical fitness to lift and carry luggage, stand for extended periods, and move throughout the hotel
- Thorough knowledge of local area, attractions, and transportation options
- Basic computer skills for managing guest requests and using hotel management systems
- Ability to work flexible hours, including evenings, weekends, and holidays
- Multilingual abilities are a plus, especially in languages common among our international guests
- Team player with the ability to collaborate effectively with other departments
- Ability to remain calm and professional in high-pressure situations
Additional Information
- 5-day Work Week.
- Duty Meals are provided.
- Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses.
- Comprehensive Medical & Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
