Cargo - Duty Manager (Cargo Hub Ops & ULD Management)

Job Description

The successful candidate will be part of SIA's Cargo Division, Cargo Hub Operations & ULD Management.

Key Responsibilities

• Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.
• Supervise and monitor aircraft rotation, disruption and cargo operations so that all operating processes are in accordance with airline requirements and company procedures.
• Manage and track freighter aircraft movements system-wide. Follow up with down line stations to ensure adequate resources in an event of late inbound arrival (>1.5 hours) into their stations.
• Follow up on flight cancellations, re-routing, re-scheduling and flight diversion.
• Approve flight delays due commercial, operational, technical and other related issues (e.g. Crew, FTL, Airport/Airspace closure/curfew).
• Monitor charters, extra flight services or relief flights.
• Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay. DMs must query stations if they do not explain the cause of the delay properly.
• Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.
• Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).
• Plan and deploy staff, equipment and other resources effectively to meet operational needs.
• Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import , ECC, Coolport, and E-Hub operations.
• Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable as well as sensitive shipments (e.g. HUM, DIP), according to SIA’s handling procedures.
• Ensure that staff follow-up on all irregularities reported
• Coordinate all activities pertaining to charter operations.

Requirements

• Bachelor’s degree or equivalent from a recognized university
• Safety and operations focused and service-oriented.
• Preferably with cargo operations / weight & balance experience / customer handling experience.
• Posses system knowledge and IT skills e.g. MS Words, Excel, RX etc.
  Preferably with driving license.
  Strong communication, analytical and inter-personal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.