Job Title: Chief Operating Officer (COO)
Industry: Esports / Gaming / Technology
Key Responsibilities:
- Develop and execute operational strategies aligned with the company’s long-term growth objectives and core values.
- Lead company-wide strategic planning and project execution, especially across compliance, technology, and customer service functions.
- Establish key operational performance indicators (KPIs) and regularly evaluate company-wide efficiency and results.
- Oversee esports event operations, content planning, and community growth to enhance user experience and brand visibility.
- Evaluate and launch new esports projects, partners, or platforms to drive innovation and content diversification.
- Utilize player behavior, operations data, and market trends to refine product and user engagement strategies.
- Build and lead a high-performing, professional, and diverse operations team that embodies a positive and inclusive culture.
- Implement workforce planning, talent development initiatives, and clear promotion pathways.
- Manage operational budgeting and cost control to ensure alignment with financial objectives.
- Identify opportunities to optimize costs while maintaining high standards of service and efficiency.
- Collaborate with finance teams to report on operational and financial performance to the CEO and board.
- Build strong relationships with clients, regulators, and strategic partners to enhance company credibility and growth.
- Act as a key liaison between executive leadership and operational teams to align on strategy and execution.
Qualifications:
- 10+ years of operations leadership experience, with at least 5 years in senior roles within the esports or gaming industry.
- Deep understanding of the esports ecosystem, including event management, community operations, and user acquisition.
- Proven ability to lead in a fast-evolving, tech-driven environment with strong project execution and cross-functional coordination.
- Exceptional financial acumen, strategic thinking, and leadership skills.
- Familiarity with regulatory and risk requirements within tech or gaming industries.
A PLUS MANPOWER SERVICES PTE LTD EA License No. 16C8280 MOM Reg No. R22107790
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