The Opportunity
We seek a strategic and execution-focused Chief Operating Officer (COO) to optimize our global operations, drive scalability, and translate vision into measurable results. You’ll own end-to-end operational excellence, enabling rapid growth while ensuring alignment with our strategic goals.
Key Responsibilities
ü Strategic Leadership: Define and execute long-term strategy aligned with company vision, market opportunities, and competitive dynamics.
ü Operational Strategy: Design and implement scalable processes across departments (Sales, Product, Supply Chain, Customer Success, IT).
ü Performance Metrics: Establish KPIs, OKRs, and dashboards to monitor efficiency, quality, and growth; drive data-driven improvements.
ü Cross-Functional Leadership: Align Product, Engineering, Sales, and Support teams to accelerate GTM execution and customer satisfaction.
ü Cost & Resource Optimization: Streamline workflows, manage budgets ($X+ million P&L), and negotiate vendor contracts to maximize ROI.
ü Risk & Compliance: Ensure operational resilience, regulatory adherence (e.g., ISO, GDPR, SOX), and business continuity planning.
ü Technology Enablement: Oversee deployment of systems (ERP, CRM, BI) to automate workflows and enhance decision-making.
ü Talent Development: Build and mentor high-performing operations teams; foster a culture of accountability and innovation.
Qualifications & Experience
ü Proven Leadership: 10+ years in senior operations roles (e.g., VP Ops, GM, COO), with 5+ years in [industry: Tech/Manufacturing/Healthcare].
ü Scale Expertise: Track record of optimizing operations in high-growth environments (e.g., scaled teams from 50 500, expanded to 3+ regions).
ü Process Mastery: Deep experience in Lean, Six Sigma, Agile, or equivalent frameworks; certified (e.g., PMP, CSCP) preferred.
ü Financial Acumen: Expertise in budgeting, forecasting, and P&L management for $X+ million business units.
ü Tech-Savvy: Proficiency with modern ops tools (e.g., NetSuite, Salesforce, Jira, Tableau).
ü Stakeholder Skills: Adept at influencing C-suite peers, board members, and cross-functional teams.
