Client Relationship Officer

Your team

Your role

• Assist RMs in all aspects of client service and administrative support.
• Respond to all client queries and capable of resolving most issues and requests.
• Take and execute client orders, including but not limited to money market, securities and FX transactions.
• Monitor daily cash management activities.
• Prepare and handle of account opening documents and compliance with AML requirements.
• Prepare credit excess reports.
• Ensure client's records / accounts / investments / market information are current and information updates are timely maintained with relevant accompanying correspondences and meeting reports.
• Ensure necessary follow-up actions are promptly taken on various operational matters e.g. deficiency and outstanding documentation.
• Prepare relevant files and account reports for portfolio manager / banker prior to meeting with clients.
• Participate and contribute at PBA meetings to enhance sharing and feedback among teams.
• Provide back-up for other team members when required.
• Ensure fit-and-proper requirements are met (e.g. CPD requirements, complete mandatory training etc.) as stipulated by the regulators.
• Liaise with head office for any administrative issues.

Your profile

• University degree or equivalent, preferably in Economics or Finance.
• Relevant work experience with at least 5 years' experience in client servicing roles within Private Banking business.
• Strong understanding of financial products and services
• Number orientated and experience with Multi-Family Office and trust set-ups
• Good knowledge of Avaloq is a plus.
• Excellent interpersonal, communication and client interfacing skills.
• Experience with managing internal and external clients.
• Familiar with AML and compliance requirements within the Private Banking space.
• CACS Papers 1 and 2 (pre-requisites), CMFAS M1B or M3, and M5 would be advantageous.

Note

Diversity & Inclusion