Company Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
We are seeking a dynamic Client Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.
THE CHALLENGE
- Act as the primary post sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
- Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
- Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
- Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
- Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
- Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
- Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
- Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
- Other tasks as defined
YOUR PROFILE
- Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
- Analytical mindset with the ability to interpret data and translate it into actionable strategies.
- Exceptional problem-solving and conflict-resolution skills.
- A results-driven approach with a focus on client satisfaction and retention.
- Languages: English required
- Knowledge of Sportradar products a plus
- Knowledge of betting landscape a plus
OUR OFFER
- The opportunity to work and develop within an inspiring and fast-growing company
- Collaboration with friendly colleagues from all over the world
- Work with and support some of the biggest names in the sports and gaming industry
- Hybrid work environment
Important: As part of the onboarding process, you may be required to spend 1–2 months with the team in our Mostar office to ensure a smooth integration and knowledge transfer.
OUR RECRUITMENT PROCESS:
- Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
- Technical Assessment (if applicable): A short task to showcase your technical skills.
- Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, as also discuss team fit.
Additional Information
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!
