Roles & Responsibilities
Job Description
- Patient registration, scheduling of appointments, and sending reminders.
- Answering phone/SMS and email queries promptly.
- Handling payments and preparing submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentation.
- Preparing medications for doctor’s review and dispensing medication.
- Assisting in performing simple in-clinic procedures such as ECG and nebulizer treatments (training will be provided).
- Assisting the doctor during consultations and performing chaperone duties.
- Handling first-level patient complaints.
- Maintaining and updating patients’ records according to standard guidelines.
- Assisting in the daily operations and upkeep of the clinic.
- Managing medication, consumables, and equipment, including replenishment and housekeeping. Performing other administrative tasks related to patient care and clinic operations.
Job Requirements
- Permanent weekday morning - 8.30am to 1pm
- Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC.
- Students on holiday are welcome to apply, but a minimum commitment of 6 months is required.
- Prior experience in hospital/medical clinic operations or front desk duties is preferred but not mandatory (training will be provided).
- Familiarity with computer usage and/or clinic operations.
- Keen service attitude towards patient care and willingness to learn.
- Ability to work dependably in a team.
Advantage (Not Mandatory)
- Proficiency in Mandarin/Dialects is an advantage to assist non-English-speaking elderly patients.
(This is included as a job necessity rather than a preference to align with fair hiring practices.)
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