Our esteemed client, an established MNC, is searching for a Customer Service & Spare Parts Officer:

Job Responsibilities:

Act as a primary point of contact for customer queries via hotline and email
Handle enquiries on product information, service schemes, and spare parts
Schedule service appointments and coordinate with internal technicians or authorized contractors
Perform basic troubleshooting to identify issues prior to assigning repairs
Work cross-functionally with various departments to resolve customer concerns effectively
Ensure timely follow-up and resolution to meet internal service KPIs
Manage customer expectations and deliver service with professionalism
Retrieve and deliver spare parts to service counters as required
Support weekly and annual physical stock counts of spare parts inventory
Maintain accuracy in spare part issuance, documentation, and record keeping
Assist in back-end support for walk-in spare parts enquiries and order fulfilment
Attend to walk-in customers for spare parts sales, repair drop-offs, collections, and redemptions
Step in to support front counter operations during staff leave or peak hours
Provide occasional extended hour support when required

Job Requirements:

GCE O Level / NITEC / Diploma or equivalent
Minimum 1 year of experience in customer service, logistics, or technical support preferred
Strong written and verbal communication skills
Proficient in Microsoft Office and comfortable with customer service systems
Able to multitask and perform under pressure in a fast-paced environment
Customer-focused, self-motivated, and detail-oriented
Willingness to perform ad-hoc duties and rotational coverage when needed

Additional Information:

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

*We regret that only shortlisted candidates will be notified*

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Job Types: Full-time, Permanent

Pay: Up to $2,500.00 per month

Benefits:

Schedule:

Supplemental Pay:

Work Location: In person

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Customer Service and Parts Officer

Customer Service & Parts Officer