- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
- Enter details of all the interactions accurately in the designated interaction management system.
- Maintain good soft skills throughout their interactions with Ptcp or MoP.
- Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.
Requirements
- Good communication skills in English
- Proficiency in other languages/dialects may be required depending on programme requirements
- Proficient in Microsoft Office applications
- Ability to handle difficult interactions in a professional manner
- Possess N levels / O levels / NITEC / Higher NITEC / A Level / Diploma / Degree
- At least 2 years of relevant working experience in contact centre, customer support and customer service functions
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