We’re hiring a Customer Success Manager to nurture long-term relationships, support onboarding, and ensure that clients achieve lasting value from our solutions or services.
Responsibilities
- Manage a portfolio of clients, ensuring smooth onboarding and continued satisfaction
- Act as a trusted advisor throughout the customer journey
- Conduct check-ins, reviews and performance reports
- Resolve escalations and proactively identify risk areas
- Drive renewals, upsells or referrals from happy clients
Requirements
- Diploma or degree in Business, Marketing or Customer Experience
- Experience in client success, account management or relationship roles is a plus
- Strong interpersonal, analytical and problem-solving skills
- Experience using CRM or client analytics tools
Benefits
- High-ownership role in client lifecycle management
- Commissions or bonuses for retention and expansion
- Progression into Client Success Lead or Head of CX
- Dynamic and service-driven team
Job Types: Full-time, Permanent
Pay: $4,500.00 - $5,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Work Location: In person
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