Job Description & Requirements
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
- Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
- Update and maintain all DC related documentation, including reports generation where needed
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Diploma in Engineering / IT with at least 3 years of experience
- Must be able to perform rotating shift duties
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