Desktop Support Engineer (Azure, Intune & Server Support)

Job Summary:
We are looking for a skilled Desktop Support Engineer with strong hands-on experience in Microsoft Azure , Intune , and Windows Server support to join our IT team. The ideal candidate will provide technical support to end users, manage endpoint devices, and administer both cloud-based and on-premises infrastructure in a hybrid environment.

Key Responsibilities:

Desktop & Cloud Support :

• Provide Level 1 and 2 technical support for desktops, laptops, printers, and mobile devices.
• Deploy, configure, and manage endpoints using Microsoft Intune .
• Administer and support Azure Active Directory , Microsoft 365 , and related services.
• Troubleshoot issues related to user access, M365 apps , and endpoint performance.
• Assist with onboarding/offboarding including device setup and account provisioning.
• Patch management, device compliance, and monitoring via Intune.
• Maintain IT documentation and knowledge base.

Server Support :

• Provide basic to intermediate support for Windows Server environments.
• Monitor and manage Active Directory (on-prem) users, groups, and GPOs.
• Perform regular maintenance such as patching , restarts , disk cleanup , and service checks .
• Troubleshoot server-related issues including DNS , DHCP , file shares , and network drives .
• Assist with virtual machine management (e.g., Hyper-V or VMware).
• Perform backups and basic disaster recovery tasks as required.
• Support integration between on-prem and cloud infrastructure (hybrid environment).
• Collaborate with system administrators on escalations and infrastructure upgrades.

Requirements:

• Proven experience in desktop support, IT helpdesk , and Windows server administration .
• Strong hands-on experience with Microsoft Intune , Azure Active Directory , and Microsoft 365 .
• Solid understanding of Windows OS , Microsoft Endpoint Manager , Active Directory , and basic networking.
• Familiarity with device compliance , conditional access , Autopilot , and Group Policy .
• Excellent communication and analytical problem-solving skills.
• Ability to work independently and prioritize multiple tasks.
• Minimum 2 years’ experience in server support and 1 year in desktop support .
• ITE or Polytechnic graduate in ICT related field.

Nice to Have:

• Microsoft certifications (e.g., MS-900 , AZ-104 , MD-102 ).
• Experience with PowerShell scripting and automation.
• Knowledge of cloud-only or hybrid infrastructure environments.