Key Responsibilities:
- Deliver 1st and/or 2nd level IT support to end-users.
- Monitor and maintain end-user computing devices to ensure optimal performance.
- Provide timely communication on issue status and resolution.
- Install, configure, and maintain computers, workstations, applications, and other related IT equipment and devices.
- Oversee IT asset management, including hardware tech refresh, preventive maintenance (e.g., laptops, printers), and monitoring of software licenses.
- Assist in the rollout and implementation of new end-user computing technologies and solutions.
- Ability to adapt to fast-paced environment.
- Perform any additional IT-related tasks as required.
Requirements:
- Recognized Diploma or Degree in Information Technology (or equivalent).
- Minimum of 1 year’ experience in delivering IT support to end-users preferred.
- Fresh graduate are welcomed to apply.
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