Director, Operational Excellence - CSG

[What the role is]

Director, Operational Excellence – Corporate Services Group

HSA is embarking on an exciting journey to transform our core mandates in blood services, healthcare regulations and forensic medicine and scientific services. We are seeking an exceptional leader to spearhead this transformation as our Director, Operational Excellence who will combine strategic thinking with strong execution capabilities.
This is a unique opportunity to partake in large-scale and impactful transformative healthcare projects, working with both public and private sector partners to enhance service delivery and regulatory effectiveness.

[What you will be working on]

What this role is:

You will report directly to the CEO, focusing on driving strategic change initiatives while working in close partnership with subject matter experts across three business groups who will continue to maintain operational excellence in their respective domains.

In this pivotal role, you will direct three major strategic initiatives for a start:

Strategic Transformation of Blood Services

• Lead the pioneering initiative to transform blood collection and banking services through strategic partnerships with private sector vendors

• Architect new operating models that enhance service delivery while maintaining the highest standards of safety and quality, with a primary focus on outsourcing certain functions

• Design and implement innovative frameworks for vendor management and quality assurance

• Drive digital transformation and process automation across blood banking operations

Regulatory Transformation Review

• Steer the redesign of front-facing health regulatory operations, specifically creating a one-stop health regulatory hub to deal with queries, concerns and feedback from stakeholders and members of the public

• Lead the integration of related regulatory functions currently distributed across different organisations, specifically how to enhance the health regulatory operations to be more efficient and pro-enterprise

• Drive potential merger and acquisition initiatives to optimise regulatory oversight

• Develop innovative regulatory approaches that maintain robust safety standards while enhancing efficiency

Enhancing forensic scientific and forensic medicine operations

• Develop and maintain standard operating procedures for evidence handling between forensic labs, law enforcement, and medical examiners to streamline workflows and reduce processing delays

• Design and implement quality assurance protocols for forensic analyses and medical examinations, ensuring consistency and reliability across different departments and institutions

• Establish clear protocols for handling public enquiries and requests related to forensic cases, ensuring timely and appropriate responses while maintaining confidentiality

• Lead continuous improvement initiatives to identify and address inefficiencies in forensic workflows and stakeholder interactions

[What we are looking for]

What you will be working on:

Providing Strategic Leadership

• Drive transformational change across HSA's operations while ensuring business continuity

• Provide direction to operations within and across business groups

• Lead complex stakeholder management across public and private sector partners

• Develop and execute strategies for successful public-private partnerships

• Champion change management initiatives during organisational transformation

Delivering Operational Excellence

• Optimise end-to-end operations across HSA’s core functions

• Establish clear performance metrics, standardising operational procedures, and driving continuous improvement in service delivery and cost optimisation

• Implement data-driven decision-making frameworks

• Drive innovation and digital transformation initiatives

Developing Strong Partnership with Key Stakeholders

• Build and manage strategic relationships with private sector partners

• Lead negotiations for outsourcing initiatives and strategic partnerships

• Align stakeholder interests across multiple organisations

• Drive collaborative initiatives with healthcare institutions and industry partners

Who we are looking for:

• Minimum 15 years of relevant experience, with at least 8 years in senior operational management roles within healthcare or related industries

• Advanced degree in Healthcare Administration, Business Administration, or related field

• Proven track record in managing large-scale healthcare projects and vendor relationships

• Strong understanding of healthcare regulations, quality standards, and blood collection protocols

• Demonstrated experience in change management and stakeholder engagement

• You should be comfortable managing complexity, driving change across multiple stakeholders, and maintaining high standards while implementing innovative solutions

What we Offer:

• Opportunity to lead transformational healthcare projects

• Complex, challenging role with significant scope for innovation

• Competitive remuneration package commensurate with experience

If the above opportunity excites you and you possess the qualities and competencies of who we are looking for, we want to hear from you!