Life & Health Operations (LHO) is responsible for managing all aspects of life and health insurance policies, including policy issuance and management, claims settlement and customer service. LHO ensures that policyholders receive the necessary support throughout the policy lifecycle, from application to payout.
As a Customer Service Executive in LHO, you will answer customers’ enquiries and attend to their appeals relating to both life and health insurance policies. You will make an effort to understand the issues that the customers are facing and do your best to resolve them. You will impress them with your excellent service and make every customer experience a delightful one.
You will:
- Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
- Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
- Provide feedback proactively to make work processes more efficient or to enhance customer experience
- Collaborate and support team members in enquiry/complaint handling
- Prepare reports pertaining to statistics collection and productivity
- Work on projects and assignments that your supervisor assigns
To join us as a Customer Service Officer, you:
- have obtained a diploma or degree, relevant insurance certification will be an advantage;
- are proficient in Microsoft Office;
- have at least 1 year of customer service experience in the insurance or financial industry;
- are meticulous in your work and possess problem-solving skills with a customer-focused mindset;
- can remain patient and professional in all customer engagements;
- can multitask and prioritize daily workload;
- have strong interpersonal and communication skills (including writing); and
- enjoy helping customers and remain composed in the face of challenges.
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