Facilities Management Operation Manager

Working Hours:

• 9am to 5pm
• Monday to Friday
• WFH alternative 1 to 2 days weekly
• Response the WhatsApp message during off day
• Salary from 2,800 to 3,500
3 months probation with increment

Job Scope:

1. Facilities Operations Management

• Oversee daily operations of multiple facilities to ensure functionality, safety, and compliance with regulations.
• Lead a team of technical and soft services staff (cleaners, technicians, security, etc.).
• Plan and manage preventive, corrective, and ad-hoc maintenance schedules for M&E, ACMV, electrical, plumbing, and other systems.
• Respond promptly to emergencies, faults, and service breakdowns.

2. Vendor & Contractor Management

• Manage service contracts and liaise with subcontractors for specialized services.
• Monitor vendor performance through KPIs and SLAs.
• Ensure compliance with service agreements, safety, and regulatory requirements.

3. Budgeting & Cost Control

• Prepare and manage operating budgets, quotations, and maintenance expenditures.
• Propose cost-saving measures while maintaining service quality.
• Monitor utilities consumption and propose energy-saving initiatives.

4. Client & Stakeholder Communication

• Act as the main point of contact for clients/tenants regarding all facility-related matters.
• Attend regular meetings and provide monthly operational reports and updates.
• Resolve feedback and complaints professionally and promptly.

5. Compliance & Safety

• Ensure all works comply with Workplace Safety and Health (WSH) regulations, fire safety, and local authority requirements.
• Conduct routine inspections and audits on facilities and safety practices.
• Lead or support incident investigations and corrective actions.

6. Team Leadership & Development

• Supervise and train operation teams across sites.
• Develop SOPs and enforce standards and performance expectations.
• Support recruitment, rostering, and team resource planning.

Job Requirements:

• Diploma in Facility Management, Engineering, Building Services, or related fields.
• Minimum 3–5 years of relevant experience in FM or IFM operations, with at least 2 years in a managerial/supervisory role.
• Strong knowledge of M&E systems, building maintenance, and BMS.
• Familiar with contract, budget, and vendor management.
• Good communication, interpersonal, and leadership skills.
• Able to work under pressure, independently, and with initiative.
• Possess Fire Safety Manager (FSM) certification (optional but advantageous).
• Proficient in Microsoft Office and CMMS systems.