WHO ARE WE?
INITIA Group sets out to find a consumer service business that is differentiated and advantaged, non-seasonal and non-cyclical. We believe in going the extra mile when serving our customers, providing them with the utmost experience during every of their visit. With a strong senior management, we possess a strong presence within the South East Asia Region.
We are looking for a F&B or Restaurant Floor Supervisor who will be responsible for supervising the day-to-day operations of the outlet restaurant side. He or She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.
DUTIES & RESPONSIBILITIES:
- Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned
- Supervise opening and closing operations ensure standard protocols are followed
- Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
- Supervise and maintain cleanliness of the outlet
- Ensure compliance with safety and sanitation regulations
- Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
QUALIFICATIONS:
- Bachelor's Degree in Hospitality / Retail Management or any related course
- Proven supervisory work experience in a hotel or restaurant set up (minimum of 2-3 years of experience)
- Strong leadership skills
- Excellent communication skills
- Customer service oriented
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