Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
ESSENTIAL JOB FUNCTIONS
Develop and maintain complete knowledge of
Ability to perform and excel in all spa treatments, reception tasks.
All spa services and products
Fitness programs, pool
Maintain actively the daily operations of the Spa
Cleanliness of all spa area
Contribute and support actively Reception team, spa and fitness assistant
Lateral services within the department and with other departments.
Linen control
Retail
Promotions
Learn and grow as a spa therapist to perform all treatments at their highest level of excellence.
Communicate appropriate and essential information to spa therapists to enable them to excel professionally.
Adhere to hotel standards in delivering excellent quality service.
Budget
Daily/Weekly and Monthly budget understanding.
Assist for the Inventory (Retails and professional)
Follow all company policies and procedures
Perform any task deemed necessary by management
Actively contribute to promote spa fitness and pool through any marketing action validated by the hotel involving or not commissions.
SECONDARY JOB FUNCTIONS
Support and encourage all hotel initiated activities involving or not commissions.
Maintain or improve EES scores.
Contribute to internal training for staff at departmental meetings or line-ups.
Generate Wow Story.
Promote Great Idea Program.
Champion CFP (Community Footprint Program).
Promote constantly spa menu.
PREFERRED QUALIFICATIONS
Education: G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
License or Certification: Certification recognized by police licensing & regulatory department
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
