Job Summary:
The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the office.
Key Responsibilities:
- Greet and assist all visitors in a courteous and professional manner.
- Maintain a clean and presentable front desk/reception area.
- Inform employees about the arrival of guests or deliveries.
- Answer incoming phone calls promptly and direct them to the appropriate departments.
- Take accurate messages and ensure timely follow-ups.
- Manage general email inquiries and redirect them as necessary.
- Schedule appointments, meetings, and manage calendars as required.
- Receive, sort, and distribute mail, deliveries, and couriers.
- Maintain office supplies inventory and coordinate with vendors for replenishment.
- Coordinate internal meetings and assist with documentation or basic filing.
- Assist clients and customers with basic information or escalate inquiries to appropriate departments.
- Handle basic complaints or service issues professionally and efficiently.
- Support the sales or service team by managing leads or directing walk-in clients.
- Able to liaise with housekeeping and maintenance teams to ensure cleanliness and functionality of the office.
- Monitor office access and ensure security protocols are followed.
- You need to assist with organizing events, training sessions, or staff meetings when needed.
Job Qualifications:
- You must have a minimum Diploma or Bachelor’s Degree preferred.
- You must have a minimum 1–3 years of experience in a front desk role.
- Experience in hospitality, retail, or luxury industries is a plus.
- Proficient in MS Office (Word, Excel, Outlook)
- Comfortable with using phone systems and office equipment
- Proficiency in English/Chinese; other regional/local languages are an advantage.
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Organizational and multitasking ability
- Problem-solving attitude and attention to detail
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