Hiring, training, and scheduling staff, managing the salon's budget and financial performance, maintaining cleanliness and safety standards, handling client complaints, and implementing strategies to attract and retain customers.
Staff Management
- Recruiting and Training: Hiring, training, and coaching salon staff, including beauticians and stylists.
- Scheduling: Creating work schedules, ensuring adequate coverage during peak times, and managing staff hours.
- Performance: Monitoring staff performance, providing feedback, and conducting staff evaluations.
- Motivation: Fostering a positive and productive work environment, motivating staff, and resolving conflicts.
Salon Operations
- Daily Oversight: Managing all day-to-day activities, including opening and closing procedures.
- Cleanliness and Safety: Ensuring the salon adheres to health, safety, and hygiene standards.
- Equipment Maintenance: Arranging for regular maintenance and upkeep of all salon equipment.
Financial Management
- Budgeting: Overseeing the salon's budget and managing expenses.
- Reporting: Monitoring financial performance and preparing financial and sales reports.
- Inventory: Managing and ordering supplies, maintaining stock levels, and coordinating with product vendors.
Client & Marketing
- Customer Service: Ensuring high levels of customer satisfaction and handling inquiries, complaints, and feedback.
- Marketing: Developing and implementing marketing strategies to attract new clients.
- Promotions: Promoting services, products, and special offers to drive sales.
Other Duties
- Industry Knowledge: Staying updated on industry trends, new techniques, and products.
- Client Relations: Developing and maintaining relationships with clients.
- Service Quality: Ensuring all services and treatments meet high-quality standards.
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