Responsibilities
- Answer and log down all information from incoming calls, ensure the messages are passed through accordingly and requests are followed up.
- Update and maintain the daily attendance records.
- Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing.
- Update and maintain all Housekeeping files and records.
- Operate the Hotel systems such as SAP, Opera, Stayplease and others.
- Keep track of all VIP arrival and in-house rooms and communicate with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers.
- Control and operate the Communication system for all Housekeeping staff.
- Keep track of all special requests for arriving guests and communicate with Housekeeping Supervisor and Assistant Housekeepers.
- Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor.
- Print all necessary daily reports and file accordingly.
- Keep and maintain cleanliness and tidiness of the Housekeeping Office.
- Raise purchase requests for Housekeeping operations.
- Ensure adequate stocks accordingly to par level.
- Conduct monthly inventory, weekly stocks take and check for discrepancy.
- Handling goods received and issuing of stocks to housekeeping team.
- Clear all outdated reports in the office on a monthly basis based on the hotel standards for record-keeping.
- Ensure adequate stock of all used forms in housekeeping department
- Report any unusual and suspicious behaviour of guests or staff.
- Ensure to comply with the grooming and uniform standards.
- Ensure compliance with legislated health and safety requirements within the workplace.
- Conduct duties in a courteous, safe and efficient manner, in accordance with Acts of Grace, policies and procedures, ensuring that the highest level of service and communication in maintained.
- Comply with all Corporate and Hotel Standards and Procedures.
- Actively promote a work environment, which cares for guests and associates alike.
- Able to work any shift that is assigned.
Perform any other duties that may be assigned.
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