Summary
Being part of the Ground Services team, assisting with the administrative and operational mattersJob Description
- Liase with Service Partners in completion of service partner acknowledgement form for GSI, LCI, and CPI.
- Provide editorial support for department manuals such as updating of diagrams and form designs in GSM, LCM and CPM.
- Support SGHA contractual work by managing and tracking ground contracts expiration and maintaining the contract register
- Duty travel logistical support
- Audit administration including tracking of audit schedules and completion of audit reports. Assist with compilation of training materials for station trainings and updating of training records
- Other training support such as tracking station acknowledgements and training records
- Assist in implementation of Staionery Fulfilment Platform
- Assist in ground projects and participate in data mining and analysis
- Assist in the preparation of Service level Agreement (SLA) Letters (E.g Voucher request, performance boost letters).
- Tracking of ground station audit schedules and recurrence.
- Assist in monitoring any pending followup cases for ground on respective portals (E.g Sales force, CCVRs etc.)
- Any other duties as assiged by the Reporting Manager
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