About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Product Management Intern to join our growing team. In this role, you will be responsible to:

Customer Advisory Board (CAB) Analysis

• Analyze historical and primary customer feedback to prepare for CAB sessions in key markets.

• Design and implement efficient systems for collecting structured customer feedback before, during, and after CAB events.

• Facilitate feedback collection at events, ensuring high-quality, actionable data capture from customer conversations.

• Aggregate and analyze post-event feedback and raw data, synthesizing insights into clear recommendations for the product management team.

• Present findings and action items to product leadership and help track follow-up progress.

General Product Management

• Collaborate with product managers, designers, engineers, and other stakeholders to shape product strategy and roadmap.

• Assist in defining product requirements and user stories based on customer insights, competitive analysis, and business objectives.

• Support the development, testing, and launch of new product features or enhancements.

• Analyze product usage and adoption data to identify areas for improvement and optimization.

• Participate in regular product team meetings, contributing ideas and feedback to drive continuous product improvement.

• Help maintain product documentation, including release notes, feature specifications, and customer-facing materials.

• Engage with customers through interviews, surveys, and support channels to understand their needs and challenges.

• Contribute to cross-functional initiatives, such as go-to-market planning, customer enablement, or user research projects.

Requirements

Qualifications / Experience / Technical Skills

• Currently pursuing a Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Data Science, or a related field.

• Familiarity with product management, user research, data analysis, or customer experience is nice to have.

• Proficiency with productivity and collaboration tools (e.g., Google Workspace, Microsoft Office, project management software).

• Familiarity with survey tools and data visualization platforms (e.g., Excel, Google Sheets, Tableau).

• Comfortable working with both qualitative and quantitative data to generate insights and recommendations.

• Strong written and verbal communication skills for documentation and presentations.

Soft Skills / Personal Characteristics

• Highly organized, detail-oriented, and able to manage multiple priorities across projects and time zones.

• Proactive, self-motivated, and eager to learn in a fast-paced environment.

• Collaborative team player with strong interpersonal skills.

• Adaptable and resourceful, able to navigate ambiguity and shifting priorities.

• Thoughtful, creative, and passionate about building great products and delivering customer value.

• Strong analytical and problem-solving abilities.

Preferred (Nice to Have)

• Experience designing or running customer research or feedback programs.
• Exposure to agile development environments or product management methodologies.
• Prior involvement in event planning or customer-facing roles.
• Experience working with AI tools or a demonstrated interest in how AI can be applied to product management, user research, or customer feedback systems.

(REQ ID: 2175)