Primary Responsibilities:
• Design and implement comprehensive office IT infrastructure
• Design and implement comprehensive office IT infrastructure
- Install, configure, and oversee firewall devices
- Set up and administer wireless access points and controllers
- Manage Windows Server ecosystems, including AD, GPO, DNS, DHCP, and firewall VPN authentication
- Provide support and administration for Microsoft 365 services
- Maintain thorough and consistent documentation of all project implementations and client system setups
- Address client technical issues and infrastructure malfunctions, including off-hours or weekend support when necessary
- Stay updated of emerging IT technologies and solutions to enhance client network environments
Requirements:
- At least 5 years of hands-on experience in IT infrastructure and technical support roles
- Solid expertise in both network and system administration
- Familiarity with a broad array of technologies and vendors (Fortinet, Microsoft, VMware, Ubiquiti, etc.).
- Excellent documentation and interpersonal communication skills to liaise effectively with team members and clients.
- Capable of working independently without close supervision
- Proficient verbal communication skills in both English and Chinese (role involve engaging with Chinese-speaking customers).
- Holding a Class 3 driving license and having personal transportation is preferred
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